- We ship your products to you using Ace Delivery.
- Our couriers deliver to your door, and usually within 5 - 10 days.
- Every delivery gets a tracking number and tracking is available so that you can track the progress of your delivery at all times.
- The online Delivery and Returns Policy is incorporated by reference (which means that it automatically forms part of these Terms and Conditions).
- Due to the nature of the product, delivery options may differ per division and per product, and not all delivery options are available for all items ordered.
- Delivery fees will vary depending on your selected delivery option and the items ordered.
- The delivery fee will be displayed during the checkout process and you will be able to track your order.
- Upon delivery or collection a delivery or collection note will be issued
Return and Refund Policy
- The Returns Policy is incorporated by reference (which means that it automatically forms part of these Terms and Conditions).
- You have 30 days after purchase or after the parcel has been received to return an item from the date you received it. Note that items bought at the store will be returned to the store of purchase not via another channel.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Fabrics purchases are cut to length and therefore cannot be returned or exchanged.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card, or original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- The prices displayed are inclusive of 15% VAT but exclude delivery costs.
- Though we endeavour to ensure that the prices displayed on the website are accurate, it is possible that erroneous prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at the erroneous price and will correct erroneous prices as soon as we become aware of them. Displaying a price on the website does not constitute an undertaking by us to maintain that price for any length of time.
- At any given time, Lifestyle Fabrics may have promotions and specials that run in-store and online concurrently, other times, promotions and specials may be exclusive to either online or in-store only.
- Prices indicated online are not necessarily the same as in-store.
Agreement of sale
- Placing a product in your trolley does not constitute an order for that product and we cannot be held liable if the product is no longer available, or if the price has changed by the time the checkout process is completed.
- An agreement of sale comes into effect when either a credit card authorisation is received from the issuing bank, or a bank transfer is reflected on our bank statement.
We reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order.
- Please note that due to the nature of our business and the types of product that we stock, our website will show a product as being available even if only one item is available for sale.
- If you require a larger quantity than is available, we may not be able to supply additional items at the same price, within the same time frame, or in some cases, at all.
- For large orders, we would recommend that you contact us directly for assistance.